gk999 Privacy Policy

gk999 places the highest importance on its users' privacy. This privacy policy explains what information is collected from you when you use our services through our website, mobile application, or any other digital channel, and how that information is used, stored, and kept secure.

This policy applies to all individuals who create an account, log in, or use any service on the gk999 website. If you access our platform or complete registration, you are considered to have given your consent to the collection and processing of information under this policy.

gk999 reserves the right to amend this privacy policy at any time. When changes are made, the "Last updated" date will change, and for significant changes we will endeavour to notify users.

Various types of information are needed to operate gk999's services properly. This information is collected from two main sources: information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

Information you provide during registration, verification, and use of services:

• Full name and date of birth (for age verification — opening an account is prohibited for those under 21)
• Email address and mobile number
• Government-issued identity document details for identity verification
• Bank account details, bKash, Nagad, Rocket, or Upay number (for deposits and withdrawals)
• Residential address
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device type
• Time of access to the platform, session duration, and pages visited
• Information collected through cookies and similar tracking technologies
• Betting and gaming history, transaction records
• General location-related information (IP-based)

gk999 uses collected information only for specific and legitimate purposes. Information is never sold commercially to any third party.

Main purposes for which information is used:

1. Ensuring account creation, verification, and management
2. Processing deposits, withdrawals, and other financial transactions
3. Preventing fraud, money laundering, and illegal activity
4. Verifying identity and age to comply with applicable laws and regulations
5. Managing bonuses, promotions, and VIP programmes
6. Providing customer service and technical support
7. Ensuring platform security and stability
8. Keeping you informed about relevant services and offers (with your consent)
9. Monitoring unusual behaviour to ensure responsible gaming
10. Improving service quality and conducting analytical research

gk999 gives the highest priority to the security of your personal information. Information stored on our servers and databases is protected with SSL (Secure Sockets Layer) encryption technology. Financial information and identity document data are stored in specially encrypted form.

We ensure platform security through modern firewalls, intrusion detection systems, and regular security audits. Only authorised staff have access to information on a need-to-know basis, and all staff work under strict confidentiality terms.

4.1 Data Retention Period

We retain your information for as long as your account is active and for the period required to meet applicable legal obligations. Even after an account is closed, financial transaction records are retained for a specified period in accordance with applicable law.

4.2 Password and Account Security

Your account password is stored in hashed form — no staff member or system can read it directly. Your password will never be requested by email or chat. Use a strong password for account security and do not share it with anyone.

gk999 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Relevant financial information is shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity verification services: Information may be shared with authorised verification agencies to complete the KYC (Know Your Customer) process.
• Legal obligations: Information may be disclosed as required by court order, a legitimate request from an investigating authority, or applicable law.
• Technology service providers: Operational information is shared with technology partners used to run the platform, but they are bound by strict confidentiality agreements.
• Fraud prevention: Relevant security information may be shared with relevant agencies to prevent illegal activity.

When sharing information in the above circumstances, only the minimum necessary information is provided, and every partner is contractually bound to protect it.

gk999 uses cookies and similar tracking technologies to ensure the proper functioning of the platform and to improve the user experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, carry out security checks, and run core services. Disabling these will prevent the platform from working correctly.
• Functional cookies: Used for language preferences, layout settings, and personalised experience.
• Analytical cookies: Collect platform usage statistics to help improve services. This information is processed in anonymous form.

6.2 Cookie Control

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some services to not work correctly.

You have the following rights over your personal information:

1. Right to access: You may request a copy of the personal information we hold about you.
2. Right to correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
3. Right to erasure: In certain circumstances (such as where there is no legal obligation to retain it), you may request that your information be deleted.
4. Right to restrict processing: In certain cases, you may ask that the processing of your information be restricted.
5. Right to opt out of marketing communications: If you do not wish to receive promotional emails or messages, you may opt out at any time.
6. Right to raise a complaint: If you believe there has been a breach in the protection of your information, you may contact our customer support team.

To exercise these rights, contact us via our 24/7 live chat service or by email. We will endeavour to respond to your request within a reasonable time.

gk999 is committed to ensuring responsible gaming. To this end, we monitor your gaming behaviour and provide assistance where needed. Reading our full responsible gaming policy and guidelines will explain how to set limits, self-exclude, and get support.

If unusual gaming patterns are detected, we may use the relevant information to contact you or place temporary restrictions on your account for your protection. This is a protective measure, not a punitive one.

Our technology infrastructure may be operated in international-standard data centres. If your information is transferred outside the country, the security standards described in this privacy policy are fully maintained. Equivalent or higher data protection standards apply to the countries or servers to which information is transferred.

gk999's services are for individuals aged 21 or over only. We do not intentionally collect personal information from anyone under the age of 21. Age verification is mandatory at registration. If we become aware that a minor's information has entered our system, that account is immediately closed and the relevant information is deleted.

If you believe a minor has registered on our platform, please notify our customer support immediately.

For any questions, requests, or complaints relating to this privacy policy, please contact us:

• Live chat: 24 hours a day, 7 days a week, in Bengali and English
• Email: [email protected]

We will endeavour to process your request as quickly as possible. Complex matters may take some time to verify.

To find out more about our services, visit the About Us page, where you will find detailed information about gk999's operations and values.